GAO Report from B-294516

B-294516 Nov 01, 2004 Jump To VIEW DECISION DOWNLOADS RELATED PAGES GAO CONTACTS Highlights Deco Security Services protests the award of a contract under request for proposals (RFP) No. 2003-N-00966, issued by the Department of Health and Human Services, Centers for Disease Control and Prevention, and the Public Health Service, to Culpepper & Associates Security Services, Inc. for armed security guard services. Deco argues that the solicitation was latently ambiguous with regard to a staffing requirement, thus leading Deco to propose insufficient staffing hours, which in turn resulted in Deco's elimination from award consideration. We deny the protest. View Decision B-294516, Deco Security Services, November 1, 2004 Decision Matter of: Deco Security Services File: B-294516 Date: November 1, 2004 Mark R. Gleeman, Esq., Winthrop & Weinstine, for the protester. Verdell L. Jordan, Esq., Department of Health and Human Services, for the agency. Jonathan L. Kang, Esq., and Michael R. Golden, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that a solicitation was defective based on an alleged latent ambiguity is denied where protester's interpretation of the solicitation was unreasonable. DECISION Deco Security Services protests the award of a contract under request for proposals (RFP) No. 2003-N-00966, issued by the Department of Health and Human Services, Centers for Disease Control and Prevention, and the Public Health Service, to Culpepper & Associates Security Services, Inc. for armed security guard services. Deco argues that the solicitation was latently ambiguous with regard to a staffing requirement, thus leading Deco to propose insufficient staffing hours, which in turn resulted in Deco's elimination from award consideration. We deny the protest. BACKGROUND The RFP was issued on October 14, 2003 and contemplated the award of a fixed-price contract for armed security guard services at the National Institute of Occupational Safety and Health in Cincinnati, Ohio. The statement of work (SOW) identified three buildings at which security services would be required: the "Taft facility," 4676 Columbia Parkway, Cincinnati, OH 45226; the "Taft North facility," 1090 Tusculum Road, Cincinnati, OH 45226; and the "Hamilton facility," 5555 Ridge Avenue, Cincinnati, OH 45213. RFP attach. A, at 1. Among the SOW requirements was the following for guard desk coverage: "Taft and Hamilton Laboratories -- Guard Desk -- 7 days/week -- 24 hrs./day." Id. Although Deco's proposal was found to be technically acceptable, the agency determined that Deco's proposal was flawed because it failed to propose sufficient staffing hours. Agency Report (AR), Tab 2H, Source Selection Decision, at 1. The RFP did not require offerors to identify how proposed staffing hours would be distributed among the required buildings and posts, but instead required offerors to propose an overall amount of hours needed to perform the work in the SOW. Deco proposed a total of 15,530 hours for each year of the contract, which was short of the government estimate of a minimum of 28,974 hours. Id. The agency determined that Deco's proposed hours were not sufficient to perform the work, and thus eliminated Deco's proposal from consideration for award. DISCUSSION Deco's sole argument is that the RFP's use of the word "desk" created a latent ambiguity in light of the agency's intent that offerors provide staffing to cover one desk each at the Taft and Hamilton buildings. Deco argues that the use of the word "desk" instead of "desks" reasonably led Deco to believe that it only had to propose hours to staff a single desk post to serve both the Taft and Hamilton buildings. The agency argues that it was obvious that "desk" was an erroneous reference because the two buildings were in different locations. Deco acknowledges that the Taft and Hamilton buildings had different addresses, but asserts that it "believed that the Taft and Hamilton Laboratories were part of the same complex with just one main guard desk for access controlled public entry." Protest at 2. Deco concludes that, assuming that only one desk was required, its proposed staffing hours would have been adequate. Solicitation specifications must be sufficiently definite and free from ambiguity so as to permit competition on a common basis. An ambiguity exists if a specification is susceptible to more than one reasonable interpretation that is consistent with the solicitation, when read as a whole. Astro Quality Servs., Inc. , B-280676, Nov. 5, 1998, 98-2 CPD 107 at 4. To establish an ambiguity, the protester's interpretation need not be the most reasonable one; the protester must show that its interpretation is reasonable and susceptible of the understanding it reached. Id. Here, we find that Deco's interpretation of the RFP was not reasonable.