B-299737, HealthStar VA, PLLC, June 22, 2007

B-299737 Jun 22, 2007 Jump To VIEW DECISION DOWNLOADS RELATED PAGES GAO CONTACTS Highlights HealthStar VA, PLLC protests the award of a contract to Valor Health Care, issued by the Department of Veterans Affairs, under request for proposals (RFP) No. 598A-77-05, for a community based outpatient clinic in the Hot Springs, Arkansas area to provide primary medical care for assigned veteran patients. We deny the protest. View Decision B-299737, HealthStar VA, PLLC, June 22, 2007 Decision Matter of: HealthStarVA, PLLC File: B-299737 Date: June 22, 2007 Jason A. Stuart, Esq., Ball & Stuart, PLLC, for the protester. Dennis Foley, Esq., Department of Veterans Affairs, for the agency. Nora K. Adkins, Esq., and James Spangenberg, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST It is the offeror's burden to submit an adequately written proposal; an offeror, including an incumbent contractor, must furnish, within its proposal, all information that was requested or necessary to demonstrate its capabilities in response to the solicitation. DECISION HealthStarVA, PLLC protests the award of a contract to Valor Health Care, issued by the Department of Veterans Affairs, under request for proposals (RFP) No. 598A-77-05, for a community based outpatient clinic in the Hot Springs, Arkansas area to provide primary medical care for assigned veteran patients. We deny the protest. The RFP informed offerors that the proposal was required to be submitted in two separate volumes: volume I - the business proposal and volume II - the technical proposal, and –must include all information that the government requests.— RFP amend. 3, at 62. The technical proposal was limited to 75 pages and was to be formatted to coincide with the four evaluation factors: Factor A -- Provision of Services, Factor B -- Customer Service, Factor C -- Quality Management, and Factor D -- Past Performance. Id. at 63-64. The technical proposal instructions stated that the technical proposal –should be specific and complete— and that –simply repeating or paraphrasing the Statement of Work/Specification is not acceptable.— Id. at 64. The instructions for Factor C required each proposal to provide, –licensing and accreditation of [the] facility[,] . . . applications and proof of licensure for all professional staff[,] . . . and evidence that the support staff is competent within the scope of their positions, with education and/or experience levels.— Id. at 69 The basis of award weighted technical merit at 75 percent and price at 25 percent. Id. at 64. The RFP also stated that as the technical merit of the proposals became more equal, price may become the determining factor. Id.The RFP stated that the agency planned to evaluate proposals and make award without discussions, so that initial proposals should contain the offeror's best terms from a price and technical standpoint. Id. at 60. Four proposals, including HealthStar's and Valor's, were received by the February 9 closing date. The source selection evaluation team (SSET) determined that only HealthStar's and Valor's proposals were technically acceptable. Neither of these proposals was found to represent a significant technical advantage by the source selection authority. Since Valor offered the lower price at $8,489,761 as compared to HealthStar's $9,117,371, Valor was selected for award. Agency Report, Tab 8, Source Selection Document, at 2-3. After award was made, the agency conducted a debriefing with HealthStar on April 23. During the debriefing, HealthStar was informed of two significant weaknesses found in its proposal: a failure to adequately address the services to be provided for patient-focused care and a failure to provide proof of licensing of nursing staff and competency of support staff. This protest followed on April 26. Our review of HealthStar's proposal indicates that the assignment of these two weaknesses was well-founded. Nevertheless, HealthStar, the incumbent contractor, complains that it was not evaluated in a reasonable manner because the agency should have considered its knowledge of its incumbent contract performance in evaluating these areas. In its protest filings addressing the patient-focused care weakness, HealthStar details in its protest a plethora of patient-focused services, which were admittedly not identified in its proposal due to page constraints.