C2G Ltd. Company

B-416460.3,B-416460.5 May 14, 2019 Jump To FULL REPORT VIEW DECISION RELATED PAGES GAO CONTACTS Highlights C2G Ltd. Company, of Goose Creek, South Carolina, protests the award of a contract to International Service Contractors, LLC, (ISC), of Winter Garden, Florida, under request for proposals (RFP) No. HSFE70-17-R-0018, issued by the Department of Homeland Security, Federal Emergency Management Agency (FEMA) for vehicle and equipment maintenance services. C2G challenges the agency's evaluation of proposals. We deny the protest. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: C2G Ltd. Company File: B-416460.3; B-416460.5 Date: May 14, 2019 Katherine S. Nucci, Esq., and Scott F. Lane, Esq., Thompson Coburn LLP, for the protester. Samantha Ahrendt, Esq., and Bruce James, Esq., Department of Homeland Security, for the agency. Joshua R. Gillerman, Esq., and Tania Calhoun, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest challenging the agency's evaluation of proposals and source selection decision is denied where the record shows that the agency reasonably evaluated proposals and made award in accordance with the terms of the solicitation, as well as applicable procurement law and regulation. DECISION C2G Ltd. Company, of Goose Creek, South Carolina, protests the award of a contract to International Service Contractors, LLC, (ISC), of Winter Garden, Florida, under request for proposals (RFP) No. HSFE70-17-R-0018, issued by the Department of Homeland Security, Federal Emergency Management Agency (FEMA) for vehicle and equipment maintenance services. C2G challenges the agency's evaluation of proposals. We deny the protest. BACKGROUND The RFP, originally issued on March 28, 2018, as a small business set-aside, contemplated the award of an indefinite-delivery, indefinite-quantity contract, for a six-month base period and four 1-year options, for vehicle and equipment maintenance services in support of FEMA's Logistics Management Directorate Fleet Maintenance Program. Agency Report (AR), Tab C, RFP, at 1, 7. The maintenance services would be provided at six sites, including Fort Worth, Texas, where C2G is the incumbent contractor. RFP at 74; Protest at 2. Award was to be made on a best-value tradeoff basis considering the following factors: technical approach/adequacy/understanding, management approach and qualifications, past performance, and price. RFP at 49. The non-price factors were deemed of equal importance and, when combined, were significantly more important than price. Id. The agency would assign adjectival ratings of superior, good, satisfactory, and unsatisfactory for the technical approach/adequacy/understanding and management approach and qualifications factors. Id. Under the past performance factor, offerors would receive ratings of neutral, superior, satisfactory, and unsatisfactory. Id. at 53. The agency received seven proposals in response to the RFP. AR, Tab A, Contracting Officer's Statement (COS), at 4. On May 28, 2018, the agency made award to ISC. Id. at 2. C2G and another firm filed protests with our Office, challenging the agency's evaluation of proposals. Id. We dismissed the protest as academic after the agency advised our Office of its intention to take corrective action. The agency reevaluated proposals, with the following relevant results:   C2G ISC Technical Approach Satisfactory Satisfactory Management Approach Satisfactory Satisfactory Past Performance Satisfactory Satisfactory Price $11,427,591 $11,834,304   AR, Tab K, Source Selection Decision Document (SSDD) at 34.   As noted, the agency assigned both proposals satisfactory ratings under each of the non-price factors. AR, Tab J, Technical Evaluation Panel (TEP) Consensus Report, at 3. Under the technical approach factor, the Source Selection Evaluation Board (SSEB) found that both proposals demonstrated an understanding of requirements, but assigned C2G's proposal a minor weakness related to its understanding of labor services and techniques required to satisfy preventive maintenance schedule requirements. Id. at 16, 22-24. The SSEB also assigned both proposals satisfactory ratings under the management approach factor, finding that both demonstrated a comprehensive approach to meeting the agency's requirements in their proposed personnel management plans, as well as in their quality control plans. Id. at 19, 25. Finally, under the past performance factor, while both proposals received satisfactory ratings, the SSEB noted concerns with C2G's performance on its incumbent effort. The SSEB cited examples in which C2G demonstrated an inability to perform requirements in a timely manner, track costs, and comply with invoicing requirements. Id.