Catalyst Solutions, LLC

B-416804.3,B-416804.4 Apr 04, 2019 Jump To FULL REPORT VIEW DECISION RELATED PAGES GAO CONTACTS Highlights Catalyst Solutions, LLC, of Stafford, Virginia, protests the award of a contract to Keith Stalder and Associates, LLC (KSA), of Arlington, Virginia, under request for proposals (RFP) No. M00264-18-R-0020, issued by the Department of the Navy, United States Marine Corps, to provide call center services at the Sergeant Merlin German Wounded Warrior Call Center, in support of the Marine Corps Wounded Warrior Regiment's Recovery Care Program, at Quantico, Virginia. Catalyst argues that the agency's evaluation of offerors' proposals and resulting award decision were improper. We deny the protest. We deny the protest. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of:  Catalyst Solutions, LLC File:  B-416804.3; B-416804.4 Date:  April 4, 2019 Milton C. Johns, Esq., and Emily A. Spence, Esq., FH+H, PLLC, for the protester. Kenneth D. Brody, Esq., and Thomas K. David, Esq., David, Brody & Dondershine, LLP, for Keith Stalder and Associates, LLC, the intervenor. Philip J. Taylor, Esq., John K. Harms, Esq., and Graeme S. Henderson, Esq., United States Marine Corps, for the agency. Louis A. Chiarella, Esq., and Peter H. Tran, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1.  Supplemental protest challenging the agency’s evaluation of the awardee’s proposal is dismissed as untimely where it fails to independently meet GAO timeliness requirements and represents an unwarranted piecemeal development and presentation of protest issues, which our Bid Protest Regulations do not contemplate. 2.  Protest challenging the agency’s evaluation of protester’s technical proposal is denied where the protester fails to demonstrate that it suffered any competitive prejudice from the alleged errors. DECISION Catalyst Solutions, LLC, of Stafford, Virginia, protests the award of a contract to Keith Stalder and Associates, LLC (KSA), of Arlington, Virginia, under request for proposals (RFP) No. M00264-18-R-0020, issued by the Department of the Navy, United States Marine Corps, to provide call center services at the Sergeant Merlin German Wounded Warrior Call Center, in support of the Marine Corps Wounded Warrior Regiment’s Recovery Care Program, at Quantico, Virginia.  Catalyst argues that the agency’s evaluation of offerors’ proposals and resulting award decision were improper. We deny the protest. BACKGROUND The RFP was issued on June 21, 2018, as a service-disabled veteran-owned small business set-aside.  Agency Report (AR), Tab 3, RFP at 1; Contracting Officer’s Statement (COS) at 1.  The solicitation contemplated the award of a fixed-price contract for a base year with one 1-year option.  Contract award was to be made on a “best value” tradeoff basis, using four evaluation factors in descending order of importance:  technical capability; performance execution and management (hereinafter, performance execution); past performance; and price.  RFP at 75. Catalyst and KSA were among the offerors that submitted proposals by the July 24 closing date.  The agency evaluated proposals using various adjectival rating schemes that were set forth in the RFP.[1]  On August 31, the agency determined that KSA’s proposal represented the best value to the government and made contract award to KSA.  COS at 1.  The agency thereafter provided Catalyst with notice of contract award on August 31, and a debriefing on September 6.[2] On September 11, Catalyst filed a protest with our Office challenging the propriety of the award to KSA.  Specifically, Catalyst alleged the agency’s evaluation of Catalyst’s own proposal under the technical capability and performance execution factors was unreasonable.  Protest, Sept. 11, 2018, at 4-18.  On September 28, in response to Catalyst’s protest, the agency advised our Office that it intended to take corrective action by reevaluating offerors’ proposals under the technical capability and performance execution factors, and making a new source selection decision.  AR, Tab 14, Agency Letter to GAO, Sept. 28, 2018, at 1.  We then dismissed Catalyst’s protest as academic.  Catalyst Solutions, LLC; MARCH Marketing, LLC, B-416804, B‑416804.2, Oct.