Booz Allen Hamilton, Inc. (HT003821R0001)

B-420535,B-420535.2 May 24, 2022 Jump To FULL REPORT VIEW DECISION RELATED PAGES GAO CONTACTS Highlights Booz Allen Hamilton, Inc. (BAH), of McLean, Virginia, protests the decision by the Department of Defense, Defense Health Agency, to award indefinite-delivery indefinite-quantity (IDIQ) contracts and associated task orders to BCG Federal Corporation (BCG), Capgemini Government Solutions, LLC (Capgemini), and Deloitte Consulting, LLP (Deloitte), pursuant to request for proposals (RFP) No. HT003821R0001, to support the agency's efforts to become a "world-class technology organization." Agency Report (AR) Tab 24, RFP attach. 1, Scope and Ordering Guide at 4, 6. BAH challenges various aspects of the agency's source selection process, including the agency's determination that BAH's proposal was unacceptable. We deny the protest in part and dismiss it in part. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Booz Allen Hamilton, Inc. File: B-420535; B-420535.2 Date: May 24, 2022 Kristen E. Ittig, Esq., Mark D. Colley, Esq., Stuart W. Turner, Esq., Anna Dykema, Esq., and Nicole Williamson, Esq., Arnold & Porter LLP, for the protester. H. Todd Whay, Esq., Baker, Cronogue, Tolle & Werfel, LLP, for Capgemini Government Solutions, LLC; and Jennifer S. Zucker, Esq., Scott A. Schipma, Esq., Jeff M. Chiow, Esq., and Christopher M. O’Brien, Esq., Greenberg Traurig, LLP, for BCG Federal Corporation, the intervenors. Jason R. Smith, Esq., and Michael C. Ahl, Esq., Defense Health Agency, for the agency. Glenn G. Wolcott, Esq., and Christina Sklarew, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Agency reasonably identified multiple significant weaknesses in the protester’s response to the solicitation’s “challenge scenario” and rated the proposal unacceptable, thereby rendering it ineligible for award. 2. Based on the agency’s reasonable determination that protester’s proposal was ineligible for award, protester is not an interested party to further challenge the agency’s source selection process. DECISION Booz Allen Hamilton, Inc. (BAH), of McLean, Virginia, protests the decision by the Department of Defense, Defense Health Agency, to award indefinite-delivery indefinite‑quantity (IDIQ) contracts and associated task orders to BCG Federal Corporation (BCG), Capgemini Government Solutions, LLC (Capgemini), and Deloitte Consulting, LLP (Deloitte), pursuant to request for proposals (RFP) No. HT003821R0001, to support the agency’s efforts to become a “world-class technology organization.” Agency Report (AR) Tab 24, RFP attach. 1, Scope and Ordering Guide at 4, 6. BAH challenges various aspects of the agency’s source selection process, including the agency’s determination that BAH’s proposal was unacceptable. We deny the protest in part and dismiss it in part. BACKGROUND On April 22, 2021, the agency issued the solicitation,[1] seeking proposals for IDIQ contracts and associated task orders to provide “managed technology and organizational contract solutions intended to challenge PEO DHMS’ status quo and shape a more innovative [and] agile . . . workforce.”[2] AR, Tab 55, RFP at 76.[3] The solicitation contemplated awards on the basis of best-value tradeoffs and identified the following evaluation factors: (1) gate criteria; (2) transformation approach; (3) behavior model; (4) price; and (5) challenge scenario.[4] Finally, the solicitation provided that an offeror’s proposal “shall be clear, concise, and shall include sufficient detail for effective evaluation.” Id. at 42. The agency’s evaluation with regard to the factor 5 challenge scenario is particularly relevant to this protest. In this regard, the solicitation provided that all competitive range offerors would be invited to prepare, record, and submit 60-minute “live session” responses to an agency-provided challenge scenario (defined as a “theoretical scenario requiring digital transformation”[5]) in order to, among other things, “demonstrate their ability to facilitate a productive and collaborative environment necessary for successful performance.” RFP at 54-55. Although the solicitation stated that offerors would be given advance notice as to the general area of the challenge scenario, it also provided that “[t]he details of the challenge will not be provided until the start of the Live Session.” Id.