Development InfoStructure, LLC- dba Devis (19AQMM24Q0080)

B-422776.2 Sep 15, 2025 Jump To VIEW DECISION DOWNLOADS RELATED PAGES GAO CONTACTS Highlights Development InfoStructure, LLC, doing business as Devis, a small business of Arlington, Virginia, protests the issuance of a task order to Credence Management Solutions, LLC, of Vienna, Virginia, under request for quotations (RFQ) No. 19AQMM24Q0080, issued by the Department of State for management and operations support for the agency's refugee processing centers. Devis challenges the agency's decision to proceed with the procurement on an unrestricted basis, arguing that a significant reduction in the requirement necessitated that the agency cancel and reissue the solicitation after conducting additional market research and analysis to determine whether the reduced requirement should be set aside for small business concerns. We deny the protest. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Development InfoStructure, LLC--d/b/a Devis File: B-422776.2 Date: September 15, 2025 Lyle F. Hedgecock, Esq., Lauren S. Fleming, Esq., and Cash W. Carter, Esq., Miles & Stockbridge P.C., for the protester. Samuel S. Finnerty, Esq., Katherine B. Burrows, Esq., Abigail H. Finan, Esq., and Kristine E. Cralle, Esq., Piliero Mazza, PLLC, for Credence Management Solutions, LLC, the intervenor. Tudo N. Pham, Esq., Department of State, for the agency. Uri R. Yoo, Esq., and Alexander O. Levine, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest challenging agency's decision to amend the solicitation, in the face of changed requirements, is denied where the agency followed applicable Federal Supply Schedule (FSS) procedures. 2. Protest challenging agency's failure to conduct additional market research and analysis in deciding not to set the procurement aside for small business concerns is dismissed for failure to state a valid basis of protest where set-asides conducted under the FSS program are discretionary. DECISION Development InfoStructure, LLC, doing business as Devis, a small business of Arlington, Virginia, protests the issuance of a task order to Credence Management Solutions, LLC, of Vienna, Virginia, under request for quotations (RFQ) No. 19AQMM24Q0080, issued by the Department of State for management and operations support for the agency's refugee processing centers. Devis challenges the agency's decision to proceed with the procurement on an unrestricted basis, arguing that a significant reduction in the requirement necessitated that the agency cancel and reissue the solicitation after conducting additional market research and analysis to determine whether the reduced requirement should be set aside for small business concerns. We deny the protest. BACKGROUND From March to November of 2023, the agency conducted market research seeking a contractor to provide technology, business, and operations services to support the Bureau of Population, Refugees, and Migration (PRM) in the management and operation of the agency's refugee processing center. Contracting Officer's Statement (COS) at 2; Agency Report (AR), Tab 51, Market Research Report, Nov. 3, 2023, at 2; see AR, Tab 10, Initial RFQ, attach. 1, Performance Work Statement (PWS) at 2. The agency sought a firm with the “requisite technical qualifications, experience, and business capacity . . . to meet the objectives described in the [draft] PWS.” AR, Tab 51, Market Research Report, Nov. 3, 2023, at 2. These objectives encompass the operational components of refugee case processing, information technology (IT) infrastructure management and network support, maintenance and enhancement of IT systems, data analytics capabilities and services, help desk services, cybersecurity compliance, and day-to-day administrative and facilities services to support refugee processing center office operations. Id.; AR, Tab 10, Initial RFQ, attach. 1, PWS at 2. The market research included, among other things, the issuance of requests for information (RFI) and sources sought notices--through the General Services Administration's (GSA) market research as a service (MRAS) and System for Award Management (SAM.gov)--to “gauge industry interest, capabilities, and qualifications of interested respondents to meet” the PWS requirements. AR, Tab 51, Market Research Report, Nov. 3, 2023, at 1. The RFIs included a draft PWS and a capability questionnaire. Id. at 3; see generally, AR, Tab 29, MRAS Intake Technical Questions; AR, Tab 35, Refugee Processing Center RFI. In response to the RFI posted through MRAS, the agency received responses from 56 firms, 41 of which were certified as small businesses under the applicable $30 million size standard designated for North American Industry Classification System code 541511.