Dentrust Dental International, Inc. (70US0925R70092450)

B-423938,B-423938.2 Mar 06, 2026 Jump To FULL REPORT VIEW DECISION RELATED PAGES GAO CONTACTS Highlights Dentrust Dental International, Inc. (Dentrust) d/b/a DOCS Health, of Pipersville, Pennsylvania, protests the award of a contract to Acuity International, LLC (Acuity), of Reston, Virginia, under request for proposals (RFP) No. 70US0925R70092450, issued by the Department of Homeland Security (DHS), United States Secret Service (Secret Service) for medical examination services. The protester primarily argues that the agency unreasonably evaluated the protester's and the awardee's proposals. We deny the protest. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Dentrust Dental International, Inc. d/b/a DOCS Health File: B-423938; B-423938.2 Date: February 6, 2026 Eric W. Leonard, Esq., Matthew Howell, Esq., and Rachel Schwartz, Esq., Cozen O'Connor, for the protester. Adam K. Lasky, Esq., Ken M Kanzawa, Esq., and Zohra Tejani, Esq., Seyfarth Shaw LLP, for Acuity International, LLC, the intervenor. Michael H. Noyes, Esq., and Jessica Chen, Esq., Department of Homeland Security, for the agency. Paula A. Williams, Esq., and Evan D. Wesser, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest challenging the agency's evaluation of proposals is denied where the agency's evaluation was reasonable, adequately documented, and in accordance with the terms of the solicitation; to the extent any errors were made, such errors were not competitively prejudicial to the protester. 2. Protest that the agency engaged in disparate treatment in evaluating proposals is denied where the record shows that the agency's evaluation was reasonable and the differences in ratings were based on differences in the proposals. DECISION Dentrust Dental International, Inc. (Dentrust) d/b/a DOCS Health, of Pipersville, Pennsylvania, protests the award of a contract to Acuity International, LLC (Acuity), of Reston, Virginia, under request for proposals (RFP) No. 70US0925R70092450, issued by the Department of Homeland Security (DHS), United States Secret Service (Secret Service) for medical examination services. The protester primarily argues that the agency unreasonably evaluated the protester's and the awardee's proposals. We deny the protest. BACKGROUND The RFP was issued on June 23, 2025, and contemplated the award of a fixed-price contract with a 1-year base period and three 1-year option periods. Agency Report (AR), Exh. 2, RFP at 156.[1] Secret Service law enforcement personnel are required to meet certain medical and fitness standards and the RFP sought proposals for a contractor to provide medical examination services for all employees and pre-employment applicants in the agency's mandatory medical examination program. See generally, RFP Performance Work Statement (PWS) at 157-191. These medical examination services will be provided at designated locations nationwide including in Puerto Rico, Alaska, and Hawaii. Id. at 157, 162. The PWS identified specific services the selected contractor must provide, including performing complete physical examinations for all employees and pre-employment applicants to determine their ability to perform strenuous physical exertion and to identify any physical defects or abnormalities that would restrict or prohibit the employee's participation in required physical fitness testing, defensive tactics, training, or dangerous assignments that may require the use of firearms or physical force. Id. at 162-163. As is relevant, the contractor is required to upload all medical information for the agency's employees and pre-employment applicants to a government-provided staff/employee-patient portal (if available). Id. at 162. However, the solicitation informed offerors that the government-provided staff/employee portal was not yet available, see RFP at 116, 117, but the agency will acquire an electronic medical record (EMR) system under a separate contract and the awardee under this medical examination services contract will be required to work with the EMR contractor to transfer all medical examination documents into the new EMR system. RFP at 182. Additionally, the RFP provided cybersecurity guidance to offerors whose proposed approach might include the use of an automated medical data management tracking system to upload medical information. RFP at 136-137. Specifically, the solicitation provided that the storage and transfer of agency employees' and pre-employment applicants' medical records using a cloud-based environment must meet the Federal Risk and Authorization Management Program (FedRAMP)[2] authorization requirements. Id. at 137.