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B-424358,B-424358.2 Jun 16, 2026 Jump To FULL REPORT VIEW DECISION RELATED PAGES GAO CONTACTS Highlights DexteriTech Solutions, LLC, a service-disabled veteran-owned small business (SDVOSB) of Gaithersburg, Maryland, protests the issuance of a task order to Client First Technologies, Inc., an SDVOSB of Fairfax, Virginia, under request for task execution plan (RTEP) T4NG-0760, issued by the Department of Veterans Affairs (VA) for administrative and operational support services for VA information technology systems and applications. The protester challenges the agency's evaluation of its task execution plan under the technical factor and argues that the agency failed to recognize risk in the awardee's task execution plan based on the awardee's lower price. We deny the protest in part and dismiss it in part. View Decision DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. The entire decision has been approved for public release. Decision Matter of: DexteriTech Solutions, LLC File: B-424358; B-424358.2 Date: June 16, 2026 Matthew J. Michaels, Esq., and Scott E. Pickens, Esq., Barnes & Thornburg LLP, for the protester. William M. Jack, Esq., David T. Hickey, Esq., and Brian S. Yu, Esq., Dickinson Wright, PLLC, for Client First Technologies, Inc., the intervenor. Mellany Alio, Esq., Department of Veterans Affairs, for the agency. Hannah G. Barnes, Esq., and April Y. Shields, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest challenging the agency's evaluation of the protester's proposal under the technical factor is denied where the record shows that the evaluation was reasonable and in accordance with the stated evaluation criteria. 2. Protest challenging the awardee's ability to meet the solicitation's requirements based on the awardee's lower proposed price is dismissed where the solicitation did not contemplate a price realism analysis. DECISION DexteriTech Solutions, LLC, a service-disabled veteran-owned small business (SDVOSB) of Gaithersburg, Maryland, protests the issuance of a task order to Client First Technologies, Inc., an SDVOSB of Fairfax, Virginia, under request for task execution plan (RTEP) T4NG-0760, issued by the Department of Veterans Affairs (VA) for administrative and operational support services for VA information technology systems and applications. The protester challenges the agency's evaluation of its task execution plan under the technical factor and argues that the agency failed to recognize risk in the awardee's task execution plan based on the awardee's lower price. We deny the protest in part and dismiss it in part. BACKGROUND On January 20, 2026, the VA issued the solicitation as an SDVOSB set-aside to holders of its Transformation Twenty-One Total Technology Next Generation (T4NG) multiple award indefinite-delivery, indefinite-quantity (IDIQ) contract. Agency Report (AR), Tab 5, RTEP at 1; Contracting Officer's Statement (COS) at 1. The solicitation contemplated the issuance of a firm-fixed-price task order with a 9-month base period of performance, four 12‑month option periods, and three optional tasks. AR, Tab 6, Performance Work Statement (PWS) at 5. The solicitation sought an offeror to provide administrative and operational support for VA messaging, collaboration, authentication, and configuration products and environments, such as Microsoft 365, OneDrive, and Microsoft Teams. Id. at 4. The solicitation provided for award on a best-value tradeoff basis, considering three factors: technical, past performance, and price. RTEP at 3. The solicitation advised that the technical factor is “significantly more important” than price, which is “slightly more important” than the past performance factor. Id. The non-price factors, when combined, are “significantly more important” than price. Id. Under the technical factor, the agency would consider the offeror's (1) understanding of the problem and (2) feasibility of approach. Id. at 3-4. Regarding understanding of the problem, the solicitation advised that the agency would evaluate each task execution plan to “determine the extent to which it demonstrates a clear understanding of all features involved in solving the problems and . . . the extent to which uncertainties are identified and resolutions proposed.” Id. at 3. Regarding the feasibility of approach, proposals would be evaluated to “determine the extent to which the proposed approach is workable and the end results achievable” and to determine “the level of confidence provided . . . with respect to the Offeror's methods and approach in successfully meeting and/or exceeding the requirements in a timely manner.” Id. at 4. Under the technical factor, the agency would assign task execution plans a rating of outstanding, good, acceptable, susceptible to being made acceptable, or unacceptable.